Detailed Responsibilities

• Follow up overdue invoices by telephone, email & letter within agreed timescales.
• Handle disputed Invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in Invoicing ,payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the Customer and the sales/Customer service department/ Operations so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary.
• Checking customer’s credit situation and Setting up the terms and conditions of the receivable balances.
• Ensuring for credit and collection policies and procedures are followed as per the DSV guidelines.
• Follow the DSV dunning procedures closely whenever a customer defaults the credit agreement.
• Evaluate the Credit limit weekly and update the revised limits based on evaluation and approval.

Required skills

• Follow up overdue invoices by telephone, email & letter within agreed timescales.
• Handle disputed Invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in Invoicing ,payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the Customer and the sales/Customer service department/ Operations so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary.