Get a customized quote by reaching out to our sales team; share relevant details (origin, destination, cargo description, weight, dimensions, preferred mode of transport, and Incoterms).

Typical documents include Commercial Invoice, Packing List, Airway Bill or Bill of Lading, MSDS for DG cargo, Certificate of Origin (if applicable), and any destination-specific permits.

Indicative transit times are Air: 2–3 days, Sea: 20–45 days, and Land (GCC): 1–7 days. Actual timelines may vary depending on routing, customs clearance, and carrier schedules.

There are no fixed limits as it may vary based on the mode of transport. We handle everything from small consignments to oversized, heavy-lift, and project cargo, subject to feasibility and regulatory approvals.

Our operations team provides proactive milestone-based updates covering booking, cargo receipt, departure, arrival, customs clearance, and final delivery.

Yes, each shipment is managed by a dedicated operations coordinator to ensure clear communication, accountability, and timely updates.

In the event of a delay, our team sends proactive alerts and works with carriers and authorities to minimize impact; we also provide a detailed root-cause analysis where applicable.

Yes. We offer fully managed door-to-door logistics including pickup, transportation, customs clearance, and final delivery, subject to destination regulations.

Yes. Based on customer request, we arrange insurance coverage to protect against loss or damage during transit.

Yes, cross-trade logistics is one of our core capabilities; we manage third-country shipments with full neutrality and transparent coordination.

Dangerous Goods are cargo items that pose potential safety risks during transport such as flammable liquids, aerosols, chemicals, lithium batteries, and regulated products that require special packaging, labelling, and documentation.

Yes, JFS Logistics is WCA Dangerous Goods certified and manages DG shipments strictly in accordance with IATA, ICAO, and IMDG regulations using trained personnel and approved procedures.

Yes. Our DG team assists with MSDS reviews, UN classification, DG declarations, and airline/port acceptance checks to minimize rejection risks.

Pricing is calculated based on cargo type, chargeable weight or volume, routing, carrier selection, fuel surcharges, and any additional services such as DG handling, customs clearance, or special equipment.

Our quotes are transparent. However, shipments may be subject to government-mandated terminal handling charges, storage fees (if delayed at customs), or remote area surcharges.

Payment terms are finalized during the booking or onboarding process. For new customers, we typically require advance payment, while established customers may be eligible for credit terms subject to internal approval, documentation, and agreed credit limits.

Yes, JFS Logistics is an active member of WCA (including WCA Dangerous Goods) and a JCtrans Premium member, complying with all network ethical, operational, and financial standards.

Through documented SOPs, ethical conduct, data confidentiality, and alignment with WCA and JCtrans audit expectations.

Yes, we operate strictly on an agent-to-agent model. We protect agent-owned businesses, do not approach end-customers, and operate in full compliance with WCA and JCtrans neutrality principles.

Yes, we execute shipments under neutral HBL/MBL or agent branding, following all confidentiality requirements and specific agent instructions.

Yes, we offer competitive pricing, contract airline/sea tariffs, and transparent rate structures designed for long-term agent collaboration.

Credit may be extended to prime or long-standing agents based on network standing and payment history. Existing WCA/JCtrans members can avail of credit facilities per network guidelines.

We handle perfumes, cosmetics, chemicals, aerosols, lithium batteries, industrial DG cargo, and other regulated commodities, subject to classification and approval.